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FAQs

Paperwave is still in active development, with new products and features being launched on an ongoing basis.

  • Do you ship outside of the UK?

    You're in luck, we ship to just about every country in the world. Please see our Shipping & Returns page for more detailed information.

  • Can I order via email/phone?

    Unfortunately, due to the nature of our products, almost all orders need to be processed through our website. If you have something bespoke in mind, feel free to contact us as there may be something we can do to help.

  • What payment methods are accepted?

    We accept all major credit cards including Visa, MasterCard, Discover and Amex. We also accept PayPal on both our website and iPhone / iPad apps.

    All of our payments are processed via PayPal.

  • When will my order be delivered?

    We usually dispatch all orders with 2-4 working days. UK delivery is usually 1-2 working days, rest of the world is anywhere up to 10 working days depending on location. Express dispatch is available (1-2 working days), however this does not affect delivery times.

  • How is my order delivered?

    We work with numerous carriers to get your order to you as fast as we can. Where possible, we always try to use letterbox friendly packaging. Depending on the value of your order, a signature may be required. We will contact you via email with your tracking details if available.

  • Can I change my delivery address?

    Due to the automated nature of our service, it is usually not possible for us to change your shipping address or combine shipping costs once your orders have been placed. However, contact us as soon as you can and we'll see what we can do.

  • I'm having issues using your website, what can I do?

    Although we thoroughly test our website in all major web browsers, we recommend using a *modern* web browser for our website such as Firefox, Chrome or Safari. Unfortunately we only support Internet Explorer 9+.

  • Why has my shopping cart disappeared?

    Due to the large amount of data processed, all carts are lost after 48 hours. We recommend that you place your order as quickly as possible to avoid disappointment.

  • Why was I charged a conversion fee?

    All our prices are in GBP. If you're ordering from outside the UK, it's possible that your bank may charge a small conversion fee.

  • Can you send my product as a gift?

    We never include invoice information inside our packages so feel free to send your order direct to your recepitent without fear.

  • Can I print from an Instagram tag?

    Of course! Just enter your tag name in the Instagram search box on the photo selection page. When the results show, click on the tag name of your choice.

  • Do you sell gift cards?

    Not currently, but watch this space!

  • Why have my images been cropped?

    Due to the square nature of our products, it's possible that your Facebook/Uploaded photos may be cropped automatically to the center of your image to fit correctly. Please refer to each thumbnail to see exactly how your image will be printed.

    Please note that images which are printed without borders are trimmed to size. This means it's possible that anything too close to the edge of an image may be lost during the cutting process.

  • Can I delete my images after ordering?

    Our automated system will try to save your images after your payment has been processed. Please leave at least 24 hours before deleting any images from your order. If you want these images on your Instagram feed, consider ordering from a temporary account or uploading them with our upload function instead.

  • Can I cancel my order?

    Due to the automated nature of our system, it may not be possible to cancel orders. Please contact us as soon as possible and we will advise as soon as we can.

  • What is your print quality like?

    We mostly print on Epson photo printers. Please check each products specification for more information.

  • My photos are pixelated, what gives?!

    Please be aware that low quality images will print badly - this means that pixelated images will also print pixelated. It's also worth noting that low light images are likely to print grainy and blury.

  • My photos are very dull, what can I do?

    Your screen is in RGB and your print is in CMYK - this will mean that printed photos will always print slightly duller than they appear on screen. Please bear this in mind when choosing your photos.

  • Can I get a refund on my order?

    Due to the bespoke nature of our goods, we are usually unable to offer refunds on our orders unless they are deemed to be faulty. Please check our Shipping & Returns page for more information.

  • I have a question that is not covered here

    Feel free to email us at mail@polargram.com - we're always happy to help. Please bare in mind we're slower to respond during holidays and weekends.

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